Quick answer
Email dispatch@denverplumberpros.com with your city or ZIP code, the problem, the type and age of the equipment, photos and your preferred times. We reply with next steps and, where a licensed contractor is available, an introduction. We are not an emergency service: if you smell gas, leave and call Xcel Energy at 800-895-2999 or 911.
Updated · By the Denver Plumber Pros editorial team · How we research
How do you send a referral request?
Email dispatch@denverplumberpros.com. There is no phone line and no contact form that dispatches anyone. Denver Plumber Pros is an independent homeowner guide operated by SWKM GmbH in Munich, Germany. We are not a contractor, we hold no plumbing license and we do not perform, price or schedule work.
What should you include in your email?
The more specific you are, the more useful the reply. Please include:
- City and ZIP code. Denver's permit and licensing rules apply only inside the City and County of Denver, and suburbs such as Aurora, Lakewood or Littleton set their own, so the right next steps depend on where you live.
- Type of property. Single-family house, townhome, condo or duplex, and whether you own or rent. In Denver, only owner-occupants of single-family homes can pull their own permits.
- The system involved and its age. For example a 50-gallon gas tank water heater installed around 2014, a hot water boiler with baseboard heat, or the main sewer line of a house built in the 1950s. A photo of the equipment's data plate is ideal.
- Symptoms. What you see, hear or smell, where it happens, when it started and whether it is getting worse. Note anything you have already tried.
- Photos or short videos of the problem area, the shutoff valve, and any water damage.
- Any quotes you already have, if you want help understanding them.
- Preferred times for a contractor visit, if you would like an introduction.
Please do not send payment card numbers, passwords or government ID numbers by email. How we handle the information you send is described in our privacy policy.
What happens after you email?
- We read your request and check what applies to your city and type of job.
- We reply by email with next steps: what the problem may involve, typical published cost ranges, which permits and licenses apply, and the questions to ask a contractor.
- Where a licensed local contractor is available for that kind of job and area, we offer an introduction. You decide whether to contact them, and any estimate, contract and payment is between you and that contractor.
We currently have no signed partner contractors, so many replies will be guidance only. We answer emails as soon as we can, but we do not promise a response time, which is one more reason this address is not for emergencies.
Is this an emergency? Do not wait for an email reply
We cannot send anyone to your home. In an emergency, act first and use the official numbers below.
| Situation | What to do |
|---|---|
| You smell gas | Leave the building immediately. Xcel Energy says to call 800-895-2999 or 911 from a safe place. Do not use light switches or a phone inside. |
| Possible carbon monoxide: alarm sounding, or headache, dizziness or nausea in the household | Get everyone outside into fresh air and call 911, as the CPSC advises. |
| Anyone is injured or in danger, including from cold if the heat has failed | Call 911. |
| A pipe burst or water is spreading | Close the main water shutoff. Denver Water says it is usually in the basement or crawl space, on the wall facing the street. Stay out of standing water near outlets. |
| Sewage is backing up into the house | Stop using water and call Denver Wastewater Management at (303) 446-3400. |
| Water emergency at the street or meter | Call Denver Water emergencies at 303-628-6801. |
If your water or sewer provider is not Denver Water or the City and County of Denver, use the emergency number on your utility bill. Our emergency checklist covers each situation step by step, and the emergency plumbing cost guide explains after-hours rates.
Are you a contractor?
Licensed contractors serving the Denver metro can also email dispatch@denverplumberpros.com to apply to be considered for introductions. Include your company name, your Colorado license or registration numbers, your Denver contractor license if you work inside city limits, proof of insurance, your services and the cities you serve. We check every license in the Colorado DORA license lookup before any introduction. More about how this site works is on our about page.
Frequently asked questions
Can I call Denver Plumber Pros?
No. Denver Plumber Pros has no phone line and accepts requests by email only, at dispatch@denverplumberpros.com. It is an independent information site, not a plumbing company. For a gas smell, leave the building and call Xcel Energy at 800-895-2999 or 911; for a burst pipe, close the main shutoff first.
Does it cost anything to send a referral request?
No. Sending a request and receiving our reply are free for homeowners. We do not charge homeowners for introductions and do not collect payments for plumbing work. If you hire a contractor, any estimate, contract and payment is directly between you and that contractor.
Do you serve the suburbs as well as Denver?
Requests are welcome from across the metro area, including Aurora, Lakewood, Arvada, Westminster, Thornton, Centennial, Littleton and Parker. Permit rules and utilities can differ from city to city, so tell us your city and ZIP code. Whether an introduction is possible depends on available licensed contractors in your area.
Sources
Independent homeowner guide operated by SWKM GmbH. Not a licensed contractor. We do not perform plumbing work. More about this site.