Quick answer
Denver Plumber Pros has published no reviews because it has not yet introduced any homeowner to a contractor. It will only publish verified feedback from people who used a contractor it introduced. To check a Denver plumber now, look at the BBB profile, confirm the license status in Colorado DORA's lookup, read recent Google reviews critically and ask Denver Contractor Licensing about the company.
Updated · By the Denver Plumber Pros editorial team · How we research
Why are there no reviews here?
Denver Plumber Pros is an independent information and referral-request website, not a plumbing company. We do not perform work, so there is no work of ours to review. Reviews of contractors would only make sense once we have introduced homeowners to contractors and those jobs are finished. That has not happened yet, so this page has nothing to show.
We will not publish invented reviews, star ratings, testimonials or customer counts, and we will not pay anyone for a review.
The rules on this are clear. In August 2024 the Federal Trade Commission announced a final rule banning fake reviews and testimonials, including AI-generated ones, reviews that misrepresent the writer's experience, payments for reviews with a set sentiment, undisclosed insider reviews, and company-controlled websites that pose as independent review sites.
What feedback will we publish in the future?
- Only from verified homeowners. Feedback must come from someone who sent us a request and then hired a contractor we introduced.
- Only about the actual job. We will confirm that the job happened before publishing anything.
- Positive and negative alike. We will not filter out critical feedback, and we will not ask contractors to approve what is published.
- With clear labels. Each item will name the type of job, the city and the month, and say plainly that it describes the contractor's work, not ours.
- No incentives. We will not offer discounts, gifts or payments in exchange for feedback.
If a contractor we introduced does poor work, tell us. Repeated problems will end the introduction arrangement, and you should also use the official complaint channels below.
How can you check a Denver plumber's reviews and complaint history?
- Start with the license. Look up the individual plumber in the Colorado DORA license lookup and confirm the license is active. For work inside Denver, the company also needs a Denver contractor license; Denver Contractor Licensing answers questions at Contr.Licensing@denvergov.org or (720) 865-2770.
- Read the BBB profile. The BBB suggests checking a company's profile on BBB.org, where you can see customer reviews, the rating and any complaints, along with how the company responded.
- Read Google and other reviews with a critical eye. Look at the most recent reviews, not just the average. A long run of short five-star reviews posted within a few days, reviews that describe a different service or city, or a company that never responds to criticism are reasons for caution. Detailed reviews that mention the job, the price and how problems were handled are the most useful.
- Ask for references. A company that does the kind of job you need should be able to point to recent, similar work. Ask what the job was and whether it passed inspection.
- Check permit history if you can. For Denver addresses, permits are applied for through the city's e-permits system. Ask the contractor for the permit number for a past job and whether it passed final inspection.
What if something goes wrong with a licensed plumber?
Start by putting the problem in writing to the company, with photos and the invoice. If that does not resolve it, Colorado's Division of Professions and Occupations accepts complaints through its File a Complaint page, online or by mail. DPO asks for as much information and supporting documentation as possible, such as billing records and photos, because adding information later can cause delays.
A few things to know before you file:
- Anonymous complaints are accepted, but DPO encourages you to include contact details, because a complaint can be dismissed if the board cannot follow up.
- Everything you submit is disclosed to the licensee you complain about.
- Case information becomes available only once a case is closed, and Colorado law does not allow boards to release information about complaints that did not lead to public discipline. That is why a clean public record does not always mean no complaints were filed.
You can also file a complaint with the BBB about the business. For help choosing in the first place, see our guide on how to choose a plumber in Denver, or read how this site works. To send a referral request, use the contact page.
Frequently asked questions
Can I trust a plumber's star rating on Google?
Use it as one signal, not the decision. Read the most recent reviews and the company's replies, look for detail about the actual job and price, and be wary of bursts of short five-star reviews. Then confirm the license with Colorado DORA and check the BBB profile, which shows complaints and how the company responded.
Are complaints against Colorado plumbers public?
Only partly. Colorado's Division of Professions and Occupations says case information is available only after a case closes, and state law does not allow boards to release information on complaints that did not result in public disciplinary action. A Letter of Admonition is described as a public reprimand. So a clean record is not proof of zero complaints.
Will Denver Plumber Pros publish my negative feedback about a contractor?
Yes, if it is verified. Once introductions begin, we will publish feedback from homeowners who hired a contractor we introduced, whether it is positive or negative, after confirming the job took place. We will not let contractors approve or remove feedback, and we will not offer incentives for any review.
Sources
Independent homeowner guide operated by SWKM GmbH. Not a licensed contractor. We do not perform plumbing work. More about this site.